Return & Exchange Policy Notice — Smartwatch
Return eligibility conditions: screen protectors and body film must be intact, no scratches, original packaging complete.
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Product Details
This listing contains the return and exchange conditions applicable to smartwatch orders. Please read before purchasing.
- Front and rear protective films must remain un-peeled
- Watch body and screen must be free of scratches or marks
- Original packaging must be complete and undamaged
- Items meeting all three conditions are eligible for return or exchange
- Type: Policy notice
- Applies to: Smartwatch orders
Customer Reviews
Frequently Asked Questions
What is the return window for smartwatches?
Smartwatches are eligible for return or exchange within the stated window (typically 7-15 days from delivery confirmation). Open a support ticket promptly with your order number and unboxing documentation.
Is an unboxing video required for a return claim?
Yes, an unboxing video is strongly recommended and often required for damage or defect claims. It protects both buyer and seller by documenting the product condition on arrival.
What defects qualify for a free exchange?
Dead on arrival units, significant cosmetic defects not visible in product images, and non-functional sensors qualify for free exchange. Normal wear from use does not.
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